Shop AmazingGoodwill Online - FAQs:

Why did Goodwill start selling items online?

We started selling select products online to reach a bigger audience and ensure we are maximizing the value of the generous donations we receive from our communities. Revenue generated though items we sell on ShopGoodwill, Amazon, and eBay still stays local, helping us provide job training and employment services to people with disabilities or disadvantages. Shopping online not only supports Goodwill’s mission, but also allows you to browse thousands of items safely from home, whenever you’d like.

What types of merchandise is Goodwill selling online?

Books, media, collectibles, jewelry, brand name merchandise, and so much more!

Am I able to earn or use Club Goodwill Rewards on purchases I make online?

Since we utilize other online platforms to sell merchandise, Club Goodwill Rewards points and any other discounts do not apply to online purchases.

Who should I contact with any order questions or concerns?

We ask that you please open a ticket though the platform your order was placed through – ShopGoodwill, Amazon, or eBay. Our customer service team will respond to all tickets in the order they are received.


Can my local Goodwill Store & Donation Center help me with my order?

While Ecommerce is part of our retail team, these orders and sales are handled by a different department. The best way to get assistance with an order or question is to open a ticket through the site you are shopping.


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