Safety Is Our Top Priority

With the recent reopening of our Goodwill Store & Donation Centers in southeastern Wisconsin & Metropolitan Chicago, a number of safety protocols have been put in place, which may make your Goodwill experience a little different from what you remember.

Shopper Safety Details:

  • We are actively monitoring the capacity of our stores in accordance with federal, state and local municipality capacity orders.
  • For the safety of all employees and customers, anyone over the age of two will be required to wear a mask inside the store. No exceptions will be made. Masks must be worn completely covering the mouth and nose at all times while in the store. Face shields will not be allowed in place of a face mask and management has the right to determine whether or not a mask meets our safety requirements.
  • Any customer who appears to be ill will be politely asked to leave the store.
  • Social distancing signs have been placed on the floor throughout the store to show the recommended six-feet distance required.
  • Plexi glass sneeze guards have been placed at cash registers.
  • Clothes that are tried on will be taken off the floor and sanitized before becoming available for customers to purchase.
  • No furniture holds are allowed. All furniture and large items must be taken when purchased. Customers are responsible for loading furniture purchases into their vehicle. Please pull up to the front of the store to load so customer access to the donation vestibule is not blocked.

Donation Safety Details:

  • Goodwill offers no-contact donations; donation attendants will pick up your donations from your trunk while you wait in the car.
  • Simply pull up to the donation doors, remain in your vehicle and our donation attendants will unload your donations and provide you with a donation receipt, if requested.
  • All donations should be in a container – bag, box, tote, etc. Please do not donate loose items. Large items or furniture are the exception, which do not need to be in a container.
  • Donated items will not be available for sale for at least 24 hours. The only exception will be made for large items that are properly disinfected prior to being placed on the sales floor.

Employee Safety Details:

  • All retail employees will be screened daily and have their temperature taken by a manager when they report to work.
  • Goodwill is providing employees with face masks and gloves to wear while at work.
  • Employees will be required to wear face masks.
  • Plexiglass sneeze guards have been placed at cash registers.
  • Employee breakrooms will enforce social distancing.

List of Open Store & Donation Centers:

  • Each Goodwill Store & Donation Center will open based on it's local municipality’s orders, which means our store & donation operation hours may vary by each location.
  • For an updated list of open store & donation centers, please click the link below.
    Find a Goodwill Store & Donation Center near you