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Goodwill Mission Stories

At Goodwill, we're extremely grateful to our customers for giving us the opportunity to carry out our mission of providing training, employment and supportive services for people with disabilities or disadvantages who seek greater independence. This is important work, and without YOU it simply wouldn't be possible for us to help individuals like Robert, a donation attendant and utility worker at the Goodwill Store & Donation Center in Downers Grove whose story epitomizes the courage and determination needed to overcome obstacles and barriers. See how working for Goodwill, and gaining the friendship and encouragement of his store manager and Goodwill Way Guide, helped Robert achieve his goal of learning how to read.

This triumphant story was made possible by YOU, so THANK YOU for supporting Goodwill, and for helping change the lives of people like Robert each and every day.

Posted by Jamie Klinger-Krebs on May 9, 2016 3:53:28 PM


Liz worked in the Small Mammals department for her first rotation. She handled her food prep duties well—one that even included “bat salad” made of a mixture of bananas, cottage cheese, and dog food! Liz also cleaned dishes after the bats and animals were done eating.

Posted by Jamie Klinger-Krebs on May 9, 2016 3:50:31 PM


King successfully completed his first rotation in December as a Project SEARCH intern at the Milwaukee County Zoo. He worked in the Education department. He did most of the prep work for the classes that included die casting, animal shapes, taking inventory of classroom supplies, tracing animals, and cutting and gluing.

Posted by Jamie Klinger-Krebs on May 9, 2016 3:44:09 PM


Terra worked in the Zoological Society for her first rotation. She really came out of her shell during this internship. Terra is usually shy and soft spoken, but by the end of her rotation, she was able to contribute to her coworkers’ discussions and able to initiate conversations with people.

Posted by Jamie Klinger-Krebs on May 9, 2016 3:38:20 PM


It’s easy to see why Nick L. enjoys his job as a Laundry and Dry-Cleaning Worker at the Wisconsin Athletic Club(WAC) in Menomonee Falls.

“I love the people, both the staff and the guests. Everyone is so friendly and helpful. It’s a fun place to work.”

Posted by Jamie Klinger-Krebs on May 9, 2016 3:29:39 PM


“Now that I met my goal of getting a job, my next goal is to find my own place.”

Brittany W. reached her first goal when she was hired as a Dining Room Attendant at Serb Hall in January 2015. She assists with event set-up duties which include setting out tables/chairs, linens, rolling silverware, cleaning and bussing tables. She works in a team environment where she is able to demonstrate her strong individual working skills.

Posted by Jamie Klinger-Krebs on May 9, 2016 3:13:48 PM


“Demetrius brings a positive energy to work everyday!”

Speedway Manager Marcos raves about the positivity that Demetrius brings to his job as a customer service attendant.

Posted by Jamie Klinger-Krebs on May 9, 2016 3:05:46 PM


Whether it’s sharing laughs with his coworkers at Serb Hall, riding his bike around Milwaukee, or playing basketball, Joey has a good time in any situation- even cleaning his house!

Posted by Jamie Klinger-Krebs on Feb 19, 2016 11:44:21 AM


If you ask Musetta about her future dreams, she does not hesitate with her response. “I want to get my degree in child care. Then I want to move to California and work in child care.”

Posted by Jamie Klinger-Krebs on Feb 19, 2016 10:11:42 AM


Gino is a man of many talents and as he started his path with Goodwill’s Work Services program, he soon expressed how he wanted something different and more for himself. Gino was able to find that at Hardee’s Restaurant.

Posted by Jamie Klinger-Krebs on Nov 20, 2015 1:59:39 PM


Terry always wanted to be the father and husband his family could count on – a role model to his children and responsible contributor to society. After several years in and out of incarceration for past mistakes, Terry needed the world to see the changed man he had finally become.

Posted by Jamie Klinger-Krebs on Nov 20, 2015 1:52:45 PM


Following an earlier suicide attempt, David had just been released from a court-ordered detox plan and was overwhelmed with depression and anxiety. Not wanting to fear for his life any longer, David was clean and sober for the first time in years and wondered what life had in store for him.

Posted by Jamie Klinger-Krebs on Nov 20, 2015 11:44:03 AM



Staying busy at her job is what motivates Katya. As a dining room attendant at Culver’s, Katya’s work-first attitude does not go unnoticed by the staff and customers.

“Everybody here has been happy with Katya,” says Supervisor Kim in describing her work ethic. Katya also receives warm compliments from appreciative customers.

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